#1: e-mail NEVER goes away: Once you hit the Send key, your e-mail is there for all humanity to see… until the end of times.
#2: It can be very hard to judge the tone of an e-mail.You need to be much more careful than in oral communication, not less.
#3: chances are it may be forwarded to someone it was not intended for.
Write a clear subject line
Write a salutation, even on replies
Keep it brief
Don’t text message
Bullet your main points or action items when appropriate
Take time to proofread (punctuation, grammar, spelling)
Consolidate your e-mails. Don’t e-mail someone 4 times an hour.
Think about the questions you need answers to.
Use emoticons only if you feel it clarifies tone, in a professional manner. Not advisable to a superior.
Avoid discussing private matters/issues.
Remain positive in your tone.
Do not blame others.
“ If you ever get this project done….”
“ When you get the project done…”
If you are on the receiving line of an aggressive e-mail, breathe, stay polite and diffuse the situation. Try to move the conversation to another forum.
“I’m sorry you feel this way. Perhaps we could discuss it in person (or over the phone).”